Портал технической службы: наряды и чек-листы, задачи, отказы и неисправности, анализ надёжности, карты, склады, приложение для Android

app/routers/feedback.py

@@ -0,0 +1,67 @@
+"""Обратная связь по порталу: отправить может любой сотрудник, читать и отвечать — только администраторы портала."""
+from datetime import timedelta
+from typing import Optional
+
+from fastapi import APIRouter, Depends, HTTPException, Query
+from sqlalchemy import func, select
+from sqlalchemy.orm import Session
+
+from .. import config, push, schemas as S
+from ..db import get_db
+from ..models import Feedback, User
+from ..security import current_user, is_portal_admin, require_portal_admin
+from .catalog import commit, get_or_404
+from .inventory import user_names
+
+router = APIRouter(tags=["feedback"])
+PER_HOUR = 20  # не больше сообщений в час от одного сотрудника
+KIND_RU = {"idea": "Идея", "bug": "Ошибка", "other": "Другое"}
+
+
+def fb_out(f: Feedback, names: dict) -> S.FeedbackOut:
+    o = S.FeedbackOut.model_validate(f)
+    o.user_name, o.answered_by_name = names.get(f.user_id), names.get(f.answered_by_id)
+    return o
+
+
+@router.post("/feedback", status_code=201)
+def send(data: S.FeedbackIn, db: Session = Depends(get_db), u: User = Depends(current_user)):
+    since = config.now() - timedelta(hours=1)
+    if db.scalar(select(func.count()).select_from(Feedback).where(Feedback.user_id == u.id, Feedback.created_at >= since)) >= PER_HOUR:
+        raise HTTPException(429, "Слишком много сообщений, попробуйте позже")
+    f = Feedback(user_id=u.id, kind=data.kind, text=data.text.strip(), page=data.page.strip()[:200], client=data.client)
+    db.add(f)
+    commit(db)
+    admins = [x.id for x in db.scalars(select(User).where(User.is_active.is_(True), User.is_admin.is_(True))) if is_portal_admin(x) and x.id != u.id]
+    push.notify(admins, f"Обратная связь: {KIND_RU.get(f.kind, f.kind)}", f"{u.full_name or u.username}: {f.text[:100]}", "/#/feedback")
+    return {"ok": True, "id": f.id}
+
+
+@router.get("/feedback", response_model=list[S.FeedbackOut])
+def list_(status: Optional[str] = Query(None, pattern="^(new|taken|done|rejected|open)$"), limit: int = Query(300, ge=1, le=2000),
+          db: Session = Depends(get_db), _: User = Depends(require_portal_admin)):
+    stmt = select(Feedback).order_by(Feedback.created_at.desc(), Feedback.id.desc()).limit(limit)
+    if status == "open":
+        stmt = stmt.where(Feedback.status.in_(("new", "taken")))
+    elif status:
+        stmt = stmt.where(Feedback.status == status)
+    names = user_names(db)
+    return [fb_out(f, names) for f in db.scalars(stmt)]
+
+
+@router.patch("/feedback/{id}", response_model=S.FeedbackOut)
+def update(id: int, data: S.FeedbackPatch, db: Session = Depends(get_db), u: User = Depends(require_portal_admin)):
+    f = get_or_404(db, Feedback, id)
+    if data.status is not None:
+        f.status = data.status
+    if data.answer is not None:
+        f.answer = data.answer.strip()
+    f.answered_by_id, f.answered_at = u.id, config.now()
+    commit(db)
+    return fb_out(f, user_names(db))
+
+
+@router.delete("/feedback/{id}", status_code=204)
+def delete(id: int, db: Session = Depends(get_db), _: User = Depends(require_portal_admin)):
+    db.delete(get_or_404(db, Feedback, id))
+    commit(db)